Sunday, August 9, 2009

The Orbitz Lowest Price Deal Explained

Most of us have seen the commercials. Book your hotel with Orbitz and if the someone else books at a lower price, they will refund you the difference. You don't have to do anything yourself. Cool right. The thing that the commercial does not mention is that you have to only book the hotel with them. Package deals that include flight and or car rental don't count. So if the hotel portion goes down there will be no refund coming. This works well for the company because most people are getting package deals. We booked a package deal for an upcoming vacation months ago with friends. The price has gone down. Our friends who kept an eye on the prices contacted Orbitz. The answer they got was "Package deals would be to difficult to keep track of which part actually decreased." I actually understand the explanation, but think that something than tiny print on a TV or osmosis is the way to explain that to customers. We are still happy with what we paid, otherwise we would have never booked our vacation in the first place. But to anyone who is thinking of using Orbitz because of their guarantee, just know that it only works if you only book the hotel.


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